We are Kingsley Road Cars Ltd trading also as A2B Radio Cars, a company registered in England and Wales under an Operator’s Licence 6973 whose registered address is located at 66 Kingsley Road, Hounslow TW3 1QA ("Kingsley Road Cars Ltd", "we", “our” or "us").
Kingsley Road Cars Ltd provides service within the guidelines established by the Department of Transport. All the vehicles meet the licensing and roadworthiness specifications which govern the industry. All drivers provided by Kingsley Road Cars Ltd are qualified and competent to drive TFL approved & licensed vehicles.
1.1 ‘Conditions’ the Terms and Conditions under which the Company provides minicab/Taxi services.
1.2 ‘Company’ Kingsley Road Cars Ltd or A2B Radio Cars
1.3 ‘Client’/‘Hirer’/’Customer’ the organisation, individual, or agent who contracts the cab services.
1.4 ‘Passenger’ the person or persons being carried by the transport vehicle.
1.5 ‘Reservation’ means the specification of the requirement from the Client to the Company.
1.6 ‘Tariff’ the agreed set price which is defined by the Company to its Client.
1.7 ‘Price’ an agreed cost of hire for a transport vehicle to a Client.
1.8 ‘Private Hire’ a Client who may hire the transport vehicle on an ad hoc basis.
1.9 ‘Agency’ a Client who contracts on an annual basis for the provision of minicab services at an agreed tariff.
1.10 ‘Regulations’ that the Company provides minicab services based upon either British Domestic Regulations or European Community Regulations.
1.11 ‘Contract’ the agreement between the Company and the Client.
1.12 ‘Licensing Authority’ any regional or national Licensing Authority responsible for licensing the operation of Private Hire Operators or Taxi Operators, and the drivers who work for such Operators.
1.13 ‘Particular Requirements’ any specific requirements the Passenger may have relating to disabled facilities, the gender of the driver or otherwise.
1.14 ‘Passenger’ any passenger carried by PHO pursuant to a Booking.
1.15 ‘Passenger Requirements’ the details which the Passenger provides upon making a Booking including the number of Passengers, Agreed Time, Agreed Pick-Up Point and drop-off address.
1.16 ‘Personal Data’ the personal details provided by the Passenger, notably it’s physical and email addresses and telephone number.
These conditions apply whether a contract has been made verbally or in writing. The hirer acts on behalf of all the passengers travelling in the vehicle. If the hirer is a company, group, or partnership, an individual must be named as a responsible person. The hirer is responsible for the actions and decisions of all the passengers on board including any additional costs incurred in performing the contract, whether or not they actually travel with the party. The company will only accept instructions from the hirer. If the hirer is not going to travel with the party, a representative must be chosen and the company informed prior to the hire taking place.
2.1 The Client is wholly responsible for providing the detail of the services required in writing, email or phone call to the Company at all times.
2.2 The Company receives the enquiry for minicab services from the Client in writing, email or phone call and responds to the Client in writing, email or phone call with the price, or in the case of an agent, with the detail of the reservation.
2.3 Quotations are given on the basis of the most direct route and on information provided by the hirer. The route used will be at the discretion of the company unless it has been particularly specified by the hirer in which case it will be clearly shown on the confirmation.
2.4 All quotations are given subject to the company having available a suitable vehicle at the time the hirer accepts the quotation.
2.5 Quotations are valid for 28 days unless otherwise notified.
2.6 Quotations are given for vehicle and driver only. Any additional charges will be separately identified and will be the hirer’s responsibility unless otherwise specified.
2.7 Normally, written or email confirmation by the Company is the only basis for the acceptance of a hiring or for a subsequent alteration to its terms.
2.8 Clients are responsible for reconfirming the reservation detail back to the Company in writing, email or phone call 7 days prior to the provision of services.
2.9 Any last-minute changes to the requirements by the Client must be in writing, email or phone call and are subject to availability and at least 48 hours (2 days) prior to service.
17.0 By making a booking with Kingsley Road Cars Ltd, a binding contract is formed between the passenger and Kingsley Road Cars Ltd as the licensed London Private Hire Vehicle (PHV) operator. This contract encompasses both the acceptance of the booking and the provision of the transportation services. Kingsley Road Cars Ltd is fully responsible for fulfilling the terms of this contract, including ensuring that the journey is conducted safely, lawfully, and in accordance with all applicable regulations set by Transport for London (TfL). Passengers agree to these terms upon confirmation of their booking and acknowledge that the operator is the sole party responsible for the delivery of the transportation services. Any claims, disputes, or issues arising from the booking or transportation services shall be addressed in accordance with Kingsley Road Cars Ltd complaints and resolution policy.
3.1 The vehicle will depart at times agreed by the hirer and it is the responsibility of the hirer to account for all passengers at those times. The Company will not accept liability for any losses incurred by passengers who fail to follow instructions given by the hirer.
3.2 If the hirer wishes to cancel any agreement, this must be confirmed in writing, email or phone call, either the relevant tariff terms and conditions will apply or the following scale of charges will apply in relation to the total hire charge:
3.2.1 If the cancellation notice period is more than 30 days – A full refund will be given to the hirer.
3.2.2 If the cancellation notice period is less than 30 days (but more than 14 days) – Full charge of the deposit. The deposit will always amount to 50% of the hire rate.
3.2.3 If the cancellation notice period is within 14 days – 100% charge of the hire rate applies.
3.2.4 In addition, the cost of any accommodation, meals, theatre tickets, ferry, and/or shuttle costs that have already been purchased by the company will be charged to the hirer, plus any administration charges incurred by the company.
3.2.5 Cancellation due to extraordinary events or natural disasters/inclement weather conditions will be charged as above.
3.3 On a private hire, wild animals are not allowed in the cab. Cats and dogs are allowed considering they are trained and friendly. Only assistance dogs are allowed without any restrictions & without any extra charge.
3.4 No bill or poster is to be displayed on any vehicle without the written consent of the Company.
3.5 Should an existing annual Contract be cancelled, in writing, by either party, this will result in any credit terms being revoked and all outstanding monies will become due with immediate effect.
3.6 All cancelation must be and only made directly with the company not via Driver. Only company is authorized to cancel the booking with the passenger with valid reason. Driver isn’t authorized and can’t cancel the booking with the passenger; driver can only refuse to carry out journey but can’t cancel. If Driver is refusing to carry out journey it is operator responsibility to allocate that specific journey to another driver. (updated)
4.0 Bookings
Kingsley Road Cars Ltd as a licensed London Private Hire Vehicle (PHV) operator, is solely responsible for both accepting the booking and providing the transportation services associated with the journey. This includes ensuring compliance with all applicable regulations, safety standards, and licensing requirements as mandated by Transport for London (TfL). By booking a journey with Kingsley Road Cars Ltd passengers acknowledge that Kingsley Road Cars Ltd is the principal party responsible for the acceptance of the booking and the provision of the journey. Any claims, complaints, or disputes related to the booking or the journey should be directed to Kingsley Road Cars Ltd and will be addressed in accordance with our terms and conditions and complaints policy. Kingsley Road Cars Ltd assumes full liability for the safe and lawful execution of all transportation services, except where liability cannot be excluded under applicable law.
4.1 It is a policy of Kingsley Road Cars Ltd not to accept bookings for unaccompanied children under the age of 14 years of age.
4.2 If, for any reason, a customer has a complaint against a driver or a member of our office staff, they can either telephone 020 8569 4040 or alternatively email us at a2bradiocarss@gmail.com or write to us at: Kingsley Road Cars Ltd, 66 Kingsley Road, Hounslow TW3 1QA. In nearly all cases your complaint will be dealt to your complete satisfaction. If, however, you feel that we did not handle your complaint satisfactorily, you can contact our licensing body: TFL. Details of Kingsley Road Cars Ltd and all other licensed private hire operators can be found at www.tfl.gov.uk.
5.0 Private Number / Unknown Caller
As from Jan 1st 2018, Kingsley Road Cars Ltd will no longer accept calls from ‘private’ or ‘withheld’ telephone numbers. This direct action has been taken to protect our drivers as all violent crimes or thefts against the driver reported to the police have been committed by callers who withheld the number. Any callers who are not account holders with Kingsley Road Cars Ltd will be requested to call the booking line on 020 8569 4040 without restricting your number. Thank you for your help and understanding in this matter.
6.0 Supplying of Minicab Services
6.1 The Company maintains the right to define the route taken by any vehicle unless specifically agreed prior to when the journey has been booked.
6.2 The Company maintains the final decision upon the route taken by the vehicle, with full consideration for the safety and well-being of his/her passengers.
6.3 The Company takes every precaution to meet pick-up and set-down deadlines but is indemnified by the Client in the event of delays that are out of the Company’s control.
6.4 The hirer cannot assume the use of the vehicle between outward and return journeys, nor remain at the destination for the hirer’s use unless this has been agreed with the Company in advance.
6.5 Clients’ representatives, guides, tour leaders or escorts undertake the responsibility at their own risk and must indemnify the Company against service failure.
6.5.1 Representatives must be qualified and competent to represent the Agent or Clients.
6.5.2 Representatives must be dressed in accordance with the Clients instructions and/or the passenger ‘type’.
6.5.3 Representatives must be insured by the Clients and indemnify the Company thereof.
6.5.4 Representatives’ jurisdiction cannot in any way impinge upon the safety of the vehicle.
6.5.5 Representatives on a part-time basis must meet all the normal requirements for full-time representatives.
6.5.6 Representatives using Company equipment on the vehicles are obligated to return the equipment without damage and in full working order.
6.5.7 Representatives meeting vehicles are wholly responsible for liaison according to the contract terms.
6.5.8 Representatives must accept as final such decisions by the driver, which are in accordance with the Road Traffic Act and Passengers Safety and reflect the best possible route.
6.6 The Drivers retain final discretion over the pick-up and set-down location in compliance with the Road Traffic Regulations and local restrictions at the time of the journey. Should the Client, or any person claiming to represent the Client, insist that passengers are picked up/set down in a location not approved by the driver the Client agrees that it will be responsible for the payment of any parking/traffic violation penalty or fine which may be incurred and agrees that it will reimburse the driver within 7 days of receipt from the Company of details of such penalty or fine.
6.7 The Contract and Reservations detail regarding arrival and departure times are defined on the Driver’s PDA app.
6.8 Drivers are responsible for the vehicle movement under the direction of the Traffic Manager who monitors general traffic situations.
6.9 Drivers provided by the Company are qualified and competent. They will endeavour to arrive punctually, subject to road traffic conditions, dressed appropriately and will offer assistance where possible to passengers and representatives.
6.10 Drivers are responsible for the storage of luggage in defined compartments. Luggage may not be stored within the vehicle seating area, gangways, or emergency exits. The decision of where luggage is stowed is the driver’s alone.
6.11 All vehicles provided by the Company are subject to restrictions on carrying luggage for statutory safety reasons. The hirer accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is carried. Large, bulky items may not be able to be carried, and the hirer should take all steps to notify the Company in advance of such requirements.
6.12 The Client indemnifies the Company against loss or damage to luggage or any such personal possessions owned by the passengers.
6.13 The driver is not responsible for any porterage but has sole responsibility and discretion over the storage of passengers’ luggage.
6.14 Any possessions left on board during or after the journey will be retained by the driver and handed to the Company on return to the Company’s main office (66 Kingsley Road, Hounslow TW3 1QA).
6.15 The Client indemnifies the Company against any such claim which may arise from loss or damage.
6.16 The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behavior prejudices safety. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire.
6.17 The driver must be able to demonstrate that he/she meets the regulations under the Company’s operational procedures & TfL.
6.18 The hours of operation for the driver are regulated by law and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer.
6.19 The Company reserves the right to allocate a vehicle suitable for the requirement of the Client.
6.20 The Client at the point of the reservation may specify the size of the vehicle but the Company maintains the right to provide a vehicle that meets the requirement without prejudice to the reservations.
6.21 The Company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used in which case an additional pro-rata charge will be made to the hire charge.
6.23 The Company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the Company, journeys may take longer than predicted and in those circumstances, the Company will not be liable for any loss or inconvenience suffered by the hirer as a result.
7.0 Safety
7.1 All safety measures are taken in accordance with the Road Traffic Act and Industry Regulations.
7.2 Passengers are requested to observe the international seat belt sign displayed adjacent to their seat and ensure that whilst the vehicle is in motion they remain seated with their seat belt/lap belt securely fastened at all times.
7.3 Passengers are requested not to get up from their seats to disembark until the vehicle is stationary at its destination.
7.4 Young children who are unable to sit unaided must travel on the lap of a parent/carer – but outside the restraint of the lap belt/seat belt.
7.5 To comply with vehicle insurance regulations our vehicles may not carry more passengers than the number of seats on that vehicle, which is compliant with the construction and use regulations.
7.6 Currently there is no approved booster seat for minicabs and no legislation at this time which states that booster seats must be used on minicabs. It is, therefore, a parental decision as to whether or not it is appropriate to use a baby seat/child seat/booster.
7.7 It is the responsibility of the parent to ensure that any form of child restraint is correctly secured.
8.0 Quality Control
8.1 The Company takes every measure to ensure high levels of Quality Control.
8.2 From time to time the Company may undertake Quality Control inspections upon vehicles without notice to the Client.
8.3 Such Quality Control measures deemed necessary may be implemented without notice to the Client, so long as the services being provided are not affected.
8.4 In the event of a complaint about the Company’s services, the hirer should endeavor to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire.
9.0 Alcohol, Food and Drugs in Transport Vehicles
9.1 Under the terms of the Sporting Events (Control of Alcohol) Act 1985 the Company does not allow the consumption of alcohol whilst being carried by a Public Services Vehicle to football matches.
9.2 Alcohol may be carried on the vehicle, with the exception of football match transfers – the storage is under the direction of the Driver.
9.3 The driver maintains the discretion by which any alcohol may be carried or consumed on the Company’s vehicles.
9.4 In the interest of passenger safety and comfort, it is Company Policy to discourage consumption of food on the vehicles other than on a vehicle fitted expressly for that purpose; food and drink (including alcoholic beverages) may not be consumed on the vehicle without prior written consent from the Company.
9.5 The carriage and/or use of drugs in or on a vehicle is not permitted at any time.
10.0 General
10.1 Any notice of the change, whatsoever, to be given by either party to the other under the existing conditions shall be in writing, email or phone call and acknowledgment must be sent of notice by the initiator in writing, email or phone call.
10.2 Any such dispute between the Client and the Company, if the need arises, will be heard within the jurisdiction of the English Courts.
10.3 Liability, Indemnity and Force Majeure
The transportation services are provided directly by Kingsley Road Cars Ltd and are subject to the terms and conditions outlined herein. As the minicab operator, Kingsley Road Cars Ltd assumes full responsibility for the provision of these services, including compliance with all applicable legal, safety, and quality requirements. While Kingsley Road Cars Ltd endeavors to deliver safe, reliable, and timely transportation, we shall not be liable for any indirect, incidental, or consequential damages, delays, or losses beyond our reasonable control, including but not limited to adverse weather, traffic conditions, or unforeseen mechanical failures. Passengers agree to notify Kingsley Road Cars Ltd promptly of any issues arising during the journey. Claims related to the transportation services must be directed to Kingsley Road Cars Ltd and will be addressed in accordance with our complaints and resolution policy. The Company accepts no liability for any incident, accident, damage or injury, including death, as a result of an Act of God/Force Majeure.
11.0 Terms of Payment
11.1 Subject to any special terms, the Client must pay for the provision of minicab services, before the journey is undertaken.
11.2 Clients who maintain an annual agreement with the Company will be invoiced for the provision of minicab services on a daily, weekly, or monthly basis according to the Tariff Agreement and Contract.
11.3 Clients who are contracting on an ad hoc basis will need to make payment in accordance with the following terms:
11.3.1 Once our invoice is issued Monthly and will be due every month, or otherwise mentioned.
11.4 Cancellations arising from extraordinary events or unforeseen circumstances beyond our control will be charged as per the aforementioned payment terms.
11.5 In the event of a Termination of an annual contract by the client, the Company is without prejudice to any right or remedy entitled to cancel future reservations without further notice.
12.0 Driver Receipts
Customer can ask receipts from the drivers. But sometimes driver can run out of receipt so driver will instruct customer to call the office or email then Kingsley Road Cars Ltd will email the receipt electronically. Kingsley Road Cars Ltd is obliged to provide receipt to customer if they request.
13.0 Credit Card Bookings
The credit card booking is taken from the customer by Kingsley Road Cars Ltd on behalf of the driver and Kingsley Road Cars Ltd. Kingsley Road Cars Ltd will charge a handling administration charge. Kingsley Road Cars Ltd will dispatch a driver to carry out the booked journey. Kingsley Road Cars Ltd cannot refund any fare if the booking is cancelled less than 4 hours prior to the time of the booking journey pick up time as the driver would have been allocated this job. Kingsley Road Cars Ltd will record the contract order between the customer and Kingsley Road Cars Ltd to establish fault and if required will forward a copy of this recording to the customer or any other relevant party.
14.0 Cash Bookings & Credit / Debit Card Booking Additional Fees
The price provided to the Customer at the time of booking is based on the journey specified (Original Journey) by the Customer at the time of booking. Such price will also include a booking fee and VAT in the event that a customer intends to pay by credit or debit card. The administration fee and VAT shall not apply to bookings that are paid for by the Customer in cash. The fare for the journey is set by Kingsley Road Cars Ltd the licensed London Private Hire Vehicle (PHV) operator. Fares may be collected directly by the operator or, in certain arrangements, by the driver acting as an agent on behalf of the operator. Where the driver collects the fare, it is expressly agreed that they do so as a representative of Kingsley Road Cars Ltd and all payments made to the driver are considered payments to the operator. Passengers will be provided with a receipt upon request, which will confirm that the fare has been collected on behalf of Kingsley Road Cars Ltd. The fare amount, as well as any applicable surcharges or fees, will be communicated to the passenger prior to the commencement of the journey. Any disputes regarding fare collection should be directed to Kingsley Road Cars Ltd for resolution in accordance with our terms and conditions. The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation or deviation from the Original Journey specified at the time of booking. Additional charges may be applied at the sole discretion of the Company in the event of any variation or deviations from the Original Journey. The additional charges are based on the Company’s current charging scale which can be made available to the Customer on request. Such variations or deviations from the Original Journey in respect of which additional charges may apply shall include, without limitation, those set out below: The Customer will be responsible for the conduct of all passenger(s) and shall pay for any loss and/or damage caused by the passenger(s) to the vehicle or any other property of the Company, including but not limited to cleaning costs following any spillage or soiling of the vehicle. If the booking is cancelled upon arrival of the vehicle to collect the Customer of any passenger(s) a cancellation fee will be payable by the Customer to the Company. Any cancellation fee is based on the Company’s current cancellation charge rate, which is available on request. The Customer and any passenger(s) and any luggage or personal items shall be ready for collection at the time stipulated by the Customer when the booking is made. The Company will allow 5 minutes for waiting or loading, when picking up the Customer and passenger(s). In the event that all Customers have not boarded the vehicle within 5 minutes of the time specified at the time of booking the Original Journey or if no time is specified the time of arrival of the vehicle at the pickup address the Company reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 5 minutes) at its current rate which is £20.00 per hour. In relation to collections from airports the Company will allow 30 minutes (starting from the last estimated arrival time known). Thereafter the Company reserves the right to charge the Customer for the waiting/loading time after the 30 minutes. All car parking fees will also be chargeable to the Customer for collections from airports, seaports or international and domestic train terminals. In the event that the Customer requires the Company during the course of the Original Journey to make any alternative pick up(s) or collection(s) of passenger(s) or goods from other locations during the course of the Original Journey or drop off any passenger(s) at other locations other than specified in the Original Journey or to take any variation for the Original Journey route specified at the time of booking, additional charges may be applied by the Company, at its then current charge rate, which is available on request. In the event that the Customer requires more than 4 passengers to travel in a vehicle and has not specified this at the time of booking of the Original Journey additional charges may be levied by the Company, at its then standard charge rates, which are available on request for the provision of a larger vehicle or the carriage of additional passengers in excess of 4.
15.0 Entire Agreement
These Terms & Conditions, including the Privacy Policy, constitute the entire agreement between you and the Company in relation to its subject matter and supersede any and all prior promises, representations, agreements, statements and understandings whatsoever. The failure by the Company to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be unenforceable or invalid, you and the Company nevertheless agree that the court should endeavor to give effect to the intentions reflected in the provision, and the other provisions of the Terms & Conditions shall remain in full force and effect. Service Access: While the Company endeavors to ensure that the Site is normally available 24 hours a day, the Company will not be liable if for any reason the Site is unavailable at any time or for any period. Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.
16.0 Alterations to the Terms & Conditions
The Company reserves the right to alter or vary these terms and conditions at its absolute discretion upon giving reasonable notice to the Customer and without prejudice to the generality or the aforesaid the Company reserves the right to change the Courier Charges. No representations made or variations in or additions to these terms and conditions or warranty given by any person acting or purporting to act on behalf of the Company shall have any force or effect whatsoever unless confirmed in writing by an authorised officer of the Company.
17.0 Termination
17.1 This Agreement may be terminated by either party by one month’s notice in writing to the other.
17.2 In the event of the Customer being in breach of any of the terms and/or conditions of this Agreement the Company shall have the right (without prejudice to any other rights it may have) to terminate this Agreement or suspend provision of the Services, or suspend the Customer’s account facility, forthwith and without notice.
Compliance with TfL Laws and Regulations
Promoting workable procedures and encouraging initiatives to implement this policy.
Keeping staff and other relevant stakeholders informed of the efforts to improve its performance.
Periodic reviews and audits of facilities and activities to ensure compliance with this policy.
Monitoring developments in health, safety, and environmental issues that impact on the company, providing support and advice on all matters relevant to its operations.
Regulation 9(14) of the Private Hire Vehicles (London) (Operators' Licences) Regulations 2000 now states:
“The operator shall enter into a contractual obligation as principal with the person making the private hire booking to provide the journey which is the subject of the booking and any such contractual obligation must be consistent with the 1998 Act and these Regulations.”